Conditions of Booking a San Andres Villa or Apartment

    Bookings can be made over the telephone and payment can be made with credit/ debit card over the telephone. We do not accept payment by cheque. Credit / Debit Card:  Full payment will be taken at the time of booking in EUROS – in the event of cancellation, the terms of section 3 apply and the client will receive a refund (if applicable) based on this.
    Bank Transfer: Please request our Company Bank details in order to make payment by transfer.
    To confirm your stay, a deposit of 25% of the full payment must be paid at the time of booking. (If you book 56 days or less before you travel we require payment in full). Balance of Payment
    Full payment must be received 8 weeks (56 days) prior to departure date. This payment date will be shown on the confirmation invoice, so that you are clear when the balance is to be paid. If you have not paid in full and on time we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges set out below will be payable.If You Change or Cancel Your Booking
    If you need to change your holiday arrangements, you must let us know as soon as possible either by phone or in writing. We will make an administration charge of £30 per person plus any further cost we have to pay to make the alteration.If you or any member of your party needs to cancel their holiday (or part of it) once it has been confirmed, the person listed as the lead name on the booking form must write and let us know (email is accepted) When notice is received, we will then ask you to pay the cancellation charges, as shown in our cancellation table. These charges are costs incurred by goingtenerife as a result of the cancellation. Once we have processed the cancellation, you will receive a cancellation invoice. Please keep this if you are making an insurance claim, as you may need it. The charges apply to all parts of your holiday and are as follows:
  3. CANCELLATION CHARGES – Excluding the non-refundable Deposit 
    Period before your departure dateCharges
    8 weeks (56+ days) before departure date and full payment not been made only the non-refundable deposit will be taken
    4-6 weeks (30-55 days) before departure date 50% (of total cost)
    4 weeks (15-29 days) before departure date 75% (of total cost)
    2 weeks (14 days) before departure 100% (of total cost)If We Change or Cancel Your Booking
    If we cancel your booking, or you cancel it because you won’t accept a significant change that we make, you will not be entitled to any compensation if:
    · You have refused to accept a reasonable alternative; or
    · we have cancelled or changed your holiday because:
    i) You have not paid when we asked you to
    ii) Your behaviour is not acceptable.If we offer you another accommodation, you will have to pay the difference if it is more expensive, but if it is cheaper, we will pay you the difference. In the unlikely event that we have to make any significant change to your accommodation after you have already left for whatever reason, you must accept any reasonable alternative. If you refuse, we do not have to refund or compensate you.
    Our descriptions represent an evaluation by us which attempts to reflect the style and atmosphere of the accommodation and area. We provide, what we feel are honest and accurate descriptions, however, since the views expressed are subjective, it is appreciated that not everyone will agree with them, and they should be read in this light.Your Accommodation
    The accommodation that you book is only for the use of the named parties shown on the confirmation booking invoice issued by us. Subletting, sharing or assignment is strictly prohibited. The substitution of persons during the rental period is forbidden unless previously agreed.Your Responsibility
    Please make sure you have read the booking form and our terms and conditions carefully before signing. Any changes to descriptions will be notified to you in writing, either at the time of booking or as soon as possible afterwards.Our Responsibility
    We accept responsibility for ensuring that all component parts of your holiday that you book with us are supplied to you as described.                                               CALL OUT CHARGES                                                                                                                                                                                                                                         • Client locks themselves out – 25.00€                                                                                                                                                                                                               Client looses keys – 25.00€ + 10€  for keys                                                                  
    We strongly recommend that you take out holiday insurance before you travel. This should cover you if you have to cancel your holiday or for any emergencies that may arise while you are away.
    We reserve the right to refuse to accept or retain any person as a client, if their conduct is disruptive and affects the enjoyment of other holiday makers. We shall be under no liability for any extra costs incurred by such person as a result of such behaviour. IMPORTANT NOTICE  – TO ALL CLIENTS , Would all clients please be aware that our bye-laws stipulate that there shall be no excessive noise or disturbance to residents to residents at any time and in particular not after 11 p.m this also applies to the bars and restaurants situated on San Andres. The complex of San Andres as well as holiday resort is also residential and as a courtesy to all those
    We do our very best to make sure your holiday is a success and hassle free. However, in the event that you feel you wish to complain about any aspect of your holiday, you must complain immediately to Villas & Golf Canaries on 0034 922 738704 or via email We regret we cannot accept responsibility for any complaint or claim not
    notified to us within 28 days of return.
    We will always endeavour to ensure that your personal data is secure, accurate and up to date. This information includes contact, registration and payment details and essential information to ensure your holiday is managed efficiently. You have a right to ask us at any time not to contact you by way of direct marketing. We would never under any circumstances sell or rent any of your personal details to third parties.
    We do not pay compensation or accept any liability if your booking is affected by events outside of our control: war or threat of war, riots, terrorist activity, industrial disputes, natural or nuclear disasters, fire, bad weather, technical problems due to transport, airports being closed or full, schedules being cancelled or changed by service airlines or any other similar event.
    Building works and noise are almost unavoidable in certain developing destinations and work may be taking place in or adjacent to your own accommodation. Unfortunately, such developments are not under our control, nor do we always receive advance notice when they will begin. We cannot accept liability for any inconvenience, discomfort or annoyance arising from such works which are beyond our control. However, we are based on the island and will endeavour to advise you of any works being carried out as soon as we discover them.
    Accommodation is normally available from 4pm on the day of arrival and should be vacated at 10 am on the day of departure unless prior arrangements have been made with our office. If you arrive before 4pm on the day of arrival we will allow access to your accommodation as soon as it has been cleaned.DISCLAIMER
    Where indicated, a selection of our accommodation is privately owned. When staying in a privately owned property, you do so at your own risk. we nor owners of the privately owned properties will be held
    responsible for any loss or damage of your belongings or injury or death of any guests, whilst staying at the property